Please contact us if you wish to return an item.

All change of mind returns are at the customer's cost and should be notified within 14 days of receipt.  Any faulty items can be returned using a prepaid label which we can send you - you will need a printer to print this off

You can return items to the store if this is more convenient, but we cannot process the refunds in store.

  • Refunds will be processed within 10 working days after we have received your return.
  • Your refund will be credited to your original payment method.
  • All online orders paid for via Paypal or Sagepay cannot be refunded in store. This includes orders which have been picked up in store.

Treetop Toys Kelso
27 Bridge Street
Kelso, TD5 7HT
01573 657756
Directions >
Opening Hours
9:30 - 17:00 Mon - Sat
Sunday 11:00 - 16:00

Treetop Toys Melrose
13 Buccleuch Street
Melrose, TD6 9LB
01896 487784
Directions >
Opening Hours
9:30 - 17:00 Mon - Sat
Sunday 10:00 - 16:00

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